Cancellation policy

 

Standard Orders

You may cancel a regular (non-subscription) order within 15 minutes of placing it, at no charge. To cancel, contact us immediately at hello@loamskin.com with your order number.

After 15 minutes, your order enters processing and we're unable to guarantee cancellation, as we begin preparing and packing orders quickly to get them to you as fast as possible. If your order has already shipped, it is no longer eligible for cancellation; please refer to our Refund Policy for information on damaged, defective, or incorrect items.

Some items in our store may also be offered to you as a pre-order. The section below explains how you can change or cancel these kinds of purchases.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.