Refund policy
Due to the nature of our products, LoamSkin does not accept returns or exchanges.
All LoamSkin products are health and personal care items (body butters). For hygiene and safety reasons, once a product has left our facility, we are unable to accept it back, resell it, or issue a refund based on change of mind, incorrect selection, or dissatisfaction with scent or texture. This applies to all orders, whether the item has been opened or remains sealed.
We encourage you to review product descriptions, ingredients, and scent notes carefully before purchasing. If you have any questions about a product before you buy, reach out to us at hello@loamskin.com, we're happy to help you choose the right scent.
Damaged, Defective, or Incorrect Items
While we don't accept returns for change of mind, we do stand behind the quality of what we ship. If your order arrives damaged, defective, or if you received the wrong item, please contact us at hello@loamskin.com within 7 days of delivery, with a photo of the issue. We'll evaluate the situation and make it right, whether that's a replacement or a refund for the affected item.
Non-Returnable Categories
In addition to the general no-return policy above, we do not accept returns or offer refunds for:
- Sale items or items purchased with a discount code
- Gift cards
- Any item damaged due to misuse or improper storage after delivery
Questions
If you have any questions about this policy, contact us at hello@loamskin.com.